Prices are as indicated on our website and are in U.S. dollars. Prices specified do not include any shipping and handing charges, nor do they include any federal, state, local, use, occupation, foreign, or other taxes. These additional charges, if applicable, will be added to the order during the checkout process (for online orders) or to the invoice (for purchase orders).
Open-Account Credit Policy
Customers may order by purchase order only after credit approval. New customers must apply for an open account by submitting credit references and bank information to us by fax at 815.282.5186 or by e-mail at firstname.lastname@example.org. Purchase orders received without suitable credit information will not be processed until adequate information has been received and credit has been approved.
Customers that are not approved for an open account must prepay each order in full by mailing us a check and waiting for the check to clear before the order is processed and shipped. For faster service, orders can be placed through our online store and paid for via credit card.
Payment Terms and Accepted Methods of Payment
Online orders must be paid in full at the time of order with Visa, MasterCard, American Express, or Discover. SSL (Secure Sockets Layer) software protects all payment information that you enter on our website by encrypting it during transmission.
Purchase orders must be paid in full with a check no more than 30 days from the date of invoice (Net 30). Past-due accounts will incur a 1½% monthly service charge (18% a year) and will be placed on hold until the past-due balance is paid.
Most products are in stock or will ship within one week. We will notify you with the expected ship date for products that will not ship within one week.
Shipping and Handling
Online orders will be shipped via UPS with the service type selected during checkout. A shipping and handling charge will automatically be added to all orders during the online checkout process (except for collect shipments).
Purchase orders will normally be shipped prepaid via our carrier of choice with the charges added to the invoice, but they may also be sent collect or via consignee billing against your account. Please note that a handling charge of up to $5.00 will be added to all invoices (except for collect shipments).
Online orders will automatically be insured for the standard amount provided by UPS, which is $100.00.
Purchase orders will be insured for the standard amount provided by the carrier, but additional insurance may be purchased at your expense.
Risk of Loss
Unless otherwise agreed upon, all orders will be shipped FOB shipping point. This means that the title and risk of loss for your order will pass to you upon delivery to the carrier at the point of shipment. Therefore, you will be responsible for making any and all claims directly against the carrier for loss or damage during shipment.
Danray Products LLC must authorize all returns in advance, at which time an RMA (return materials authorization) number will be given to you. No returns will be accepted unless accompanied by an RMA number and this RMA number plainly identified on the outside of the package. Our receiving department will refuse returns without an RMA number. Shipping charges for all returns must be prepaid. The minimum restocking charge will be 25% for any product(s) returned for credit. Such product(s) must be in original condition and unused in order to qualify for credit. No returns for credit will be considered more than 30 days from the date of shipment.
Danray Products LLC warrants that our products will be free from defects in material and workmanship for a period of 12 months from the date of shipment. DANRAY PRODUCTS LLC'S OBLIGATION UNDER THIS WARRANTY IS EXPRESSLY AND EXCLUSIVELY LIMITED to repairing or replacing such products that are returned within the warranty period with shipping charges prepaid and which will be disclosed as defective upon examination by Danray Products LLC. This warranty does not apply to any product that has been subject to misuse, negligence, accident, restriction, or use not in accordance with Danray Products LLC's instructions or which has been altered or repaired by persons other than authorized agents or employees of Danray Products LLC. Danray Products LLC's warranty for any component part is expressly limited to that of the manufacturer of the component part.
The foregoing warranty is made in lieu of all other warranties, expressed or implied, and of all other liabilities and obligations on the part of Danray Products LLC, including any liability for negligence, strict liability, or otherwise, and any implied warranty of merchantability or fitness for a particular purpose is expressly disclaimed.
Limitation of Liability
Under no circumstances, including any claim of negligence, strict liability, or otherwise, will Danray Products LLC be liable for any incidental or consequential damages, or any loss or damage resulting from a defect in a product of Danray Products LLC.
All content included on this website such as text, graphics, logos, icons, and images is the property of Danray Products LLC and is protected by United States and international copyright laws. It must not be reproduced in whole or in part without prior written permission of Danray Products LLC.